After the approximately hour and a half tour, you can return to either of the two open cenotes (Dorca or 3 Zapotes) on your own to enjoy. That will be the best time, relaxing and floating around the transparent emerald green water. As the groups pass by, you will have moments in the cenote to yourselves. If you stay still, the fish will give you a natural exfoliation or SPA. A magical place that is worth visiting and experiencing on your own after the tour.
They put you in a group of maybe 15 people and a guide takes you to each of the 4 cenotes, you are only allowed a limited time in each one. But we were pretty tired by the end of 4 of them. My youngest son is 10 years old and he is not a swimmer, but with the life jackets he was not scared at all.
Closed cenote where there are platforms to enter the water by jumping or from some stairs located on one side, there are many stalactites and stalagmites (it is important not to touch them as they are very delicate and take many years to form)
This cenote is a semi open cavern, it has a slightly small entrance, so you have to be a little brave, you must go through a passage that leads to a dry cavern, where you can see the roots of the trees and some fossils
In my opinion it is the most beautiful cenote of the complex, it is also an open type cenote, with clear waters with emerald tones.
This is the largest cenote in the complex, it has a U-shape, it is a great fresh water fluvial route where there are several places where the more adventurous can jump in.
Incredible price, beautiful cenotes, the best combination of the Riviera Maya of Tulum. We have several prices, which depends largely on whether you have a way to get to the place or if you need transportation
For example
Departures from Playa del Carmen or Tulum
If you purchase the excursion with transportation, the meeting place will be in 90% of the cases in the lobby of your hotel. The only way that we do will not pick you up is if you are staying in an AIRBNB, in which case we will designate a meeting place nearby that can be reached by walking to
We have pickup service from your hotel in Playa del Carmen or Tulum
If you take the excursion without transportation, it is understood that you have a way to get to cenotes Casa Tortuga on your own, in which case the round trip transportation is at the customer's expense.
If you do not have a vehicle to get to the Casa Tortuga cenotes, I strongly recommend that you take the excursion with transportation. It would be more expensive to find transportation there and back on your own. You will also waste lots of time waiting for a Riviera Maya public transportation system transportation or a taxi
We include the most basic things to spend a wonderful day, however, it is important to make clear what is included in this excursion
With transportation
If you want the excursion without transportation, take into account that transportation is at the customer's expense.
Just as there are things that are included, there are also things that are not included, for example
If you choose the excursion without transportation, all transportation costs to and from are paid by the client.
The best promotions on the market without affecting the quality of the excursion only here at Tulum Tours
Unfortunately at this moment there are no promotions available
There are certain things that we feel are necessary to bring, others that are optional, but in general the most common things are on this list
We accept the most common forms of payment however, it is important on this excursion to bring cash in case you want to buy a snack or drinks etc.
We recommend bringing Mexican pesos because the exchange rate is not very good. It is important to emphasize that credit cards are not accepted in the cenotes facilities.
1.- How long is the tour of the 4 cenotes?
This all depends on where your hotel is located for pickup, but it is approximately 5-6 hours long if your departure from Playa del Carmen or Tulum
2.- How long will we spend in the cenote complex?
We will be in the complex of the cenotes Casa Tortugas for approximately 5-6 hours
3.- I would like the most affordable option, what option do you have?
If you have your own vehicle you can get to the Casa Tortugas facilities and there the price would be the lowest, send us a message to get the updated prices
4.- Do you need to know how to swim in order to take this tour?
It is recommended, but not necessary. You don't need to be an expert swimmer; you just need to be comfortable in the water in order to enjoy the cenotes
5.- What is there to do in cenotes Casa Tortugas?
The main activity is the beautiful cenotes that this place has to offer. There is also a small restaurant because after swimming in the cenotes one ends up hungry. There are also areas that sell many snacks such as marquesitas, ice cream etc.
6.- What is and what is not included in this tour of the 4 cenotes?
7.- Are life vests included during the excursion of the 4 cenotes?
The price includes one life jacket per person, which is mandatory to use in the closed cenotes, however, it is only included while you are with the guide. If you want to use a life jacket during your free time it is necessary to rent it in the cenote facilities Casa Tortugas
8.- The price seems really low is there some kind of trick?
We are always looking for ways to offer you excursions with a good price and with very good quality. So no, there is no trick and proof of it, is the very detailed explanation that is offered. Remember, you do not have to pay anything in advance, you can pay the total amount of the excursion the day of your tour
9.- Is food included in the tour of the 4 cenotes?
Unfortunately no, there is no food included, there is a restaurant where you can eat something after swimming in the cenotes.
It is important to emphasize that only cash is accepted. Credit cards are not accepted, and we recommend carrying Mexican pesos because the exchange rate is very low
10.- Are drinks included?
No, unfortunately this excursion does not include any type of drinks.
11.- Can we swim in the cenotes after the tour?
Yes, after the tour you will be given free time. During this time you can return to the 2 open cenotes to swim
12.- Can I bring in food for my baby?
Yes, if its baby food you can bring it in, the only thing you cannot bring in to the complex Casa Tortugas is food for adults
13.- Can we bring food into the complex of cenotes Casa Tortugas?
No, unfortunately in this area it is prohibited to bring in food
14.- How much time will we be in each area?
The time in each cenote is approximately 10-20 minutes depending on several factors. At the end of the tour with the guide you can return to any of the 2 open cenotes and spend your free time there. You will have approximately 2 hours before the transportation leaves
15.- Do we need to leave a deposit for the lockers?
No, you do not have to leave a deposit for the lockers, but you have to pay $100 pesos for rental of each locker
Important: You will be given a key to the locker, it is important to be aware that if you lose that key, it has a cost of $200 pesos. They do not have copies of the keys and will have to break the lock in order to access your things. Therefore, you will be responsible for buying a new lock.
16.- Does this tour include life vests?
Yes, it includes life jackets which are mandatory in the closed cenotes. These are only available while you are with the guide. During your free time if you wish you can rent a life jacket in the cenotes boutique Casa Tortugas and you have to leave an ID
1.- How can I make my reservation?
The fastest way to make your reservation is through WhatsApp, you can also send us and email or give us a call
2.- If I buy the excursion online how do I get my tickets?
At the time of closing the reservation process, a PDF with your confirmation will be sent by WhatsApp with all of the necessary information. If you sent an email, another email will be sent with all the information in text format
3.- We are still unsure what date we would like to take the tour, is that information necessary?
Yes, without the date we cannot complete the reservation process
4.- Is it necessary to have a credit card in order to reserve this excursion?
No, it is not necessary to have a credit card to make this reservation
5.- I am very apprehensive can I pay for the tour the day of, once I am picked up?
Yes, just inform our customer service operators that you would like to pay on cash the day of your excursion so they may complete the appropriate reservation
6.- What are your office hours?
We work all day but, the office hours are 07:00am- 10:00pm Monday thru Friday. Saturday and Sunday 07:00am – 09:00pm
7.- Can I make a reservation in someone else's name?
Yes, as long as the detailed information that will be sent to you is shared with everyone in your group to avoid any misunderstandings. Also, please let us know if you are reserving for a different person
8.- How can I call the office from outside of Mexico?
If you are calling from outside of Mexico you can dial +52 987 112 9491
9.- I have reserved a date now and have changed my mind. What can I do?
Just let us know as soon as possible so that we can make changes in our reservation system
10.- I don't have a credit card, can I pay with someone else’s credit card?
No, unfortunately we have very strict rules against credit card fraud. The cardholder must pay for the tour
11.- I can't print my coupon, what can I do?
You do not need to print anything. We are a 100% green company so everything is digital, you can show us your reservation on your cell phone.
12.- An issue has arisen, how can I cancel?
Cancel at any time, just let us know as soon as possible so that we have time to make the necessary adjustments in our daily operation
13.- How can I get in contact with you?
The easiest way to get in touch with us is by WhatsApp, however we do have other forms of communication such as Facebook, email, or call us
14.- I am about to make a reservation but I have a question can you call me?
Yes, just send us your telephone number, and the time you want us to call and one of our operators will gladly call you
15.- What are the cancellation policies?
We will never charge you anything in advance if you cancel, nothing happens, because you have not paid anything. We only ask for obvious reasons to notify us as soon as possible to avoid wasting time looking or waiting for you
1.- What is the price of the tour 4 cenotes?
2.- What is considered an adult vs child for pricing?
In this excursion adults and children pay the same price, only infants under the age of 3 years old are free
3.- We are a big family, do you have group prices?
Send a message there might be something available for you
4.- What promotions do you have?
Send a message there might be something available for you
5.- I'm not local. Is the price the same?
Yes, the price and promotions are the same for everyone
6.- How can I pay?
You can pay in cash on the day of the excursion, either pesos or USD. If you pay in advance you can pay by electronic transfer, bank deposit, or PayPal restrictions apply
7.- Can I pay with dollars or euros?
Yes, just inform us in advance how you will be paying if you are using a currency other than pesos
8.- Can I pay by credit card?
Yes, just take into account when paying by credit card there is a 5% bank fee that applies
9.- Can I show my confirmation number using my cell phone?
Yes, you don't have to print anything, just show us using your phone.
1.- Does the excursion 4 cenotes include transportation?
Yes, we have transportation from the comfort of your lodging center either in Tulum or Playa del Carmen.
There are also options without transportation, send us a message for more details
2.- Where will you pick us up?
In the lobby of your hotel, as long as you book with transportation included. If you are not staying in a hotel, we will designate a nearby meeting location
3.- How can I be sure that you will come pick me up?
We have a reputation to uphold and nowadays with social networks it is very easy to get a bad reputation. We take great care of our image and we will never sell you something that we are not sure we can fulfill. In addition, we offer you the following, pay everything at the moment that we pick you up. We have no problems in this regard, only note that restrictions apply, if you have questions send us an email, we are here to serve you
4.- How many minutes will you wait for me at my hotel?
Usually 5 minutes, we ask that you be waiting on time at the meeting point. Remember that this is a shared excursion and others will be waiting
5.- Where is the meeting point to return to my hotel?
At the first entrance of the Casa Tortugas facilities, you must walk to this place which is 10 minutes from the second entrance of Casa Tortugas, follow the sidewalk
6.- What is the return time to my hotel?
We only have two departure times
If you decide to leave before, you can take a taxi but the cost will be paid by you directly
7.- Can I leave at any time to return to my hotel?
Unfortunately not, we only have two departure times, as the vans are taking and bringing people to and from other places. If you'd like you can take a taxi back, however, that expense is paid by you directly
8.- Why can't you pick me up at the second entrance of cenotes Casa Tortugas?
To avoid conflicts with the taxi union, the meeting is the place assigned to us and this is stipulated in the agreement with the taxi drivers
During this excursion 4 cenotes are visited, 2 open and 2 closed cenotes. The order in which we will visit the cenotes may vary depending on the number of groups that are in the area. We guarantee that we will visit all four cenotes. The following is a general idea of the itinerary
We try to make it so that most people can experience the excursion. However, there are certain restrictions that must be taken into account
We are flexible on the issue of cancellations, we only ask that you let us know as soon as possible to make the necessary adjustments and try to sell those spaces to other clients
